In an effort to provide the best possible response times for your EBSCO subscriptions and services, in January 2014 we are making adjustments to our technical infrastructure. To ensure your service is not interrupted, if you maintain an exception lists or configuration file for access, you will need to update the IP addresses associated with your EBSCO services. If your organization does not provide access to EBSCO resources with an exception list or configuration file you may disregard this message.

Since there are several new additions, we are asking you to review the complete list of IPs in the IP Ranges and Specific IP addresses sections on our Support Site. 

http://support.ebsco.com/knowledge_base/detail.php?id=966

In addition, customers of SMART Imagebase will need to add an additional IP address: 207.97.204.140

To ensure uninterrupted service you will want to retain all current IP addresses and ranges until 31 January 2014.  Customers who have not updated their system to reflect the entire list of IPs and ranges may find their end users unable to access EBSCO subscriptions and services after that date.

For assistance, please contact us via the EBSCO support site at http://support.ebsco.com or by telephone:  (800) 758-5995. 

We plan to send additional communications prior to this transition to ensure that you informed and prepared. 

Regards,

EBSCO Support
U.S. & Canada: (800) 758-5995
Outside U.S. & Canada: (Int'l access code) + 800-3272-6000
http://support.ebsco.com/contact/

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