Hi everyone - I'm a new MLIS grad and recently became aware of a significant
barrier to digital inclusion I'd like to tell you about. We are all aware of
the vital role libraries play in bridging the digital divide. For people who do
not otherwise have access to computers or the Internet, libraries are a place
where they can search and apply for jobs, stay connected with friends, and
access government services. Email’s central role in all of these activities
means that libraries frequently assist new online users in setting up email
accounts. Many libraries prefer Gmail for this task because of Gmail’s high
spam-filtering capabilities, an important consideration for new online users
who may not be familiar with Internet security and fraud threats. However,
libraries face a significant challenge in helping users take this essential
first step to online participation because of Gmail’s email account
verification process, which frequently requires text message verification. This
presents a significant barrier for patrons who do not have cell phones (whether
by choice or because they can't afford them). This often means they must rely
on someone else to "lend" them their cell phone number just so that they can
establish an account. As I researched this issue, I learned that this is a
common problem faced in public libraries as well as other community literacy
organizations.

Please advocate for your users and join me in asking Google to offer an
alternative for libraries and community literacy organizations. You can view
the petition here:
http://www.change.org/petitions/google-please-make-gmail-universally-accessible

If you are in agreement, I'd also appreciate you sharing the link and
information with others in your organization. Thank you!