Is anyone having issues with InfoBase/Facts -on-file links? After accessing articles from Issues and Controversies, Health Reference Center, and Career Guidance Center, if students try to
use the URL (from browser or "record URL", or even the page email tools) during another session, the website is being redirected to Trumbull High's InfoBase On Demand Video homepage. We use Noodletools for students to store URLs but the issue comes even when
bypassing Noodletools. It is happening in all browsers unless I have a tab open from direct link to the databases. Students and teachers are frustrated.
Our IT person has looked at the problem and said that it is with their website. We have also exchanged IP address info, and it is correct. I'm a one-woman show here with no degree in IT, and
in over my head. The problem is exacerbated by the Infobase IT person, who is pretty much the most condescending person I have ever met, insisting that it is my fault (as if I have access to Trumbull High's IP info!). In my latest communication, they said
they have no problems with any other schools.
So, I'm wondering if anyone who subscribes to their databases has problems or not. Here is a sample link from an
Issues and Controversies article:
http://icof.infobaselearning.com/recordurl.aspx?wid=15200&ID=2700. Are you getting an article about popular vote/polls or Trumbull High's page? Is it just me? Any ideas? Should
we all start watching their videos and pumping up Trumbull's usage stats? LOL (Hi Dean!).
Thank you for helping if you are able!
Sara
Ms. Sara Hsiang Kaluzynski
Library Media Specialist
Stratford High School Library Learning Commons
e-mail:
kaluzynskis@stratfordk12.org
website:
https://sites.google.com/site/stratfordhighvlc/
School Twitter: @SHSLibraryLC
45 North Parade Stratford, CT 06615
Phone (203) 385-4245
"Google can bring you back 100,000 answers, a librarian can bring you back the right one." --Neil
Gaiman