[CASL-L] 3 Seats Available: Punching Up YA Outreach with Technology - Dec. 21st (MLSC)

[Abery, Kris]

There are still seats available in the Punching Up YA Outreach with Technology workshop with Sarah Ludwig on Dec. 21st at the Middletown LSC. To register access the Continuing Education Calendar of Events @ http://evanced.info/cslib/evanced/eventcalendar.asp



Punching Up YA Outreach with Technology  - Dec. 21st (MLSC)

This workshop will explore free, simple tools that librarians can use to connect teens with school and public libraries. These will include social media like Twitter, YouTube, Facebook, and Pinterest; texting and group-email tools; and online YA groups that will more deeply engage teens in library activities. Attendees will receive practical advice for selecting the best tools and tips on implementing them.



Register @ http://bit.ly/XdPe9t





December OCLC/WebJunction Webinars:

What Would Walt Do?: Quality Customer Service for Libraries - Dec. 12, 2012 @ 1 pm EST

Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service  has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they've been waving their magic wands to improve customer service in Colorado libraries and they'd like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You'll walk away with ideas to make your library's customer service sparkle.



Registration: http://www.webjunction.org/events/webjunction/What_Would_Walt_Do.html



ONLINE LEARNING OPPORTUNITIES: WEBJUNCTION CONNECTICUT

If you are unable to attend a workshop visit  WebJunction Connecticut to find over 350 online courses http://www.webjunction.org/partners/connecticut.html

To Preview the Course Catalog:  https://oclc.plateau.com/plateau/user/site/browseCatalog.do  OR  Request Course Access visit: https://www.webjunction.org/find-training/request-access/



Free online courses for Connecticut library staff through the WebJunction Connecticut website. The course list includes, but is not limited to:


Accompanying the Young Reader: Helping the Reader Choose Appropriate Books (LibraryU)

Basic Presentation Skills: Delivering a Presentation
Customer Service Confrontation and Conflict

Dealing with Angry Patrons (LibraryU)

Developing Motivating Messages (LibraryU)

Google(tm) Apps
Internal Customer Service

JavaScript Language Basics

Keeping It Simple: Developing a Marketing Plan for Your Library
Leadership Essentials: Motivating Employees

Merchandising That Works (LibraryU)

Updating and Upgrading Library Computer Software

Web Development Fundamentals





























Kris Abery
Continuing Education Coordinator
Connecticut State Library
231 Capitol Avenue
Hartford, CT 06106
Tele: 860.704.2206
Fax: 704.2228
Facebook: https://www.facebook.com/CTStateLibrary
Twitter: http://twitter.com/#!/LibraryofCT

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