[CASL-L] Communicating Proactively, Dec. 12th (South Windsor PL)

[Abery, Kris]

The following workshop has been scheduled for December 12, 2012. To register access the Continuing Education Calendar of Events
@ http://evanced.info/cslib/evanced/eventcalendar.asp

Many of the most successful people in life have one thing in common - excellent communication skills. This is both an art and a skill. Everyone at one point has experienced a conversation where they feel like the other person is speaking a completely different language. Find out what it takes to communicate clearly and concisely the first time. You will learn how to ask the right questions to save you time, money and aggravation.

Learning Objectives:

 *   Read and interpret non-verbal and verbal cues
 *   Use effective listening skills
 *   Understand why communication breakdowns occur and how to overcome them
 *   Develop communication strategies for different personality types
 *   Understand how to communicate more effectively using powerful phrases and questions

Sponsored by the Connecticut State Library the CLA Customer Service Committee



December 12, 2012
9:30 a.m. - 12:30 p.m.
South Windsor Public Library

Fee: $15.00  Limit: 20