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Dear Colleague,
Ancestry has notified ProQuest that due to a technical issue on Ancestry's side, the session count data in customer COUNTER Database reports is incorrect for the time period of December 10, 2018 through January 22, 2019. These incorrect session counts overestimate
the number of sessions during that time period for both Ancestry Library Edition and HeritageQuest Online.
As of January 23, 2019, Ancestry has fixed this technical issue and the session counts from January 23 forward are correct and accurate. Unfortunately, Ancestry has advised that corrected session counts for the time period in question cannot be provided or
recovered.
We apologize for this inconvenience and realize this can make it difficult to evaluate sessions for the time period in question; however, sessions from January 23 forward are accurate.
Ancestry offers libraries the best suite of genealogy resources available. As Ancestry's distributor in the library market, ProQuest provides customers the usage statistics that we receive directly from Ancestry. We work with Ancestry on an ongoing basis to
provide feedback on the unique needs of libraries and their users.
For further questions or feedback, please contact the
ProQuest Technical Support Team.
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