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Popular workshop presenter Jean Baur has modified her workshop "How to Stop Burnout and Improved Customer Service" for the time at hand. This workshop "Living Through a Pandemic: How to Stop Burnout and Improve Customer Service" is a virtual workshop that will be held in two parts:

Part 1: Wednesday, May 20, from 11-12:15 Click here to register.

Part 2: Thursday, May 21, from 11-12:15 Click here to register

Description:

The world has changed. You're no longer in the library and you certainly don't see patrons or customers. You're working at home where children, a spouse or partner, dogs, the laundry and endless other distractions intrude at any moment, making it difficult to meet deadlines or even feel a sense of accomplishment. You wear a mask when you leave your home. You avoid other people and are afraid to go to the supermarket. When you do get groceries, you wipe them all down with Clorox and wash your produce in soapy water. This is life in a pandemic, and from what the experts say, it isn't going away anytime soon.

This two-part, Zoom Workshop will help you address these challenges and give you guidelines to manage burnout as well as 8 customer service tools. To address burnout, you'll know how to:

Reduce or eliminate burnout
Connect with others
Share best practices
Establish a routine, including breaks & rewards
Be a beginner

And on Day 2, as we look at how to provide excellent customer service in these difficult times, we'll explore:

Patience
Empathy
Negotiation
Listening/Communications
Self-Control
Depersonalization
Humor
Knowing your job

Interactive and fun, this workshop is an investment in you. You'll learn that stopping burnout and improving customer service are intricately connected, and that these practical skills can be used in your everyday work.

CT State Library is an Affirmative Action/Equal Employment Opportunity Employer.