I’ve got a billing issue with Follett that I’ve been trying to resolve since last spring. They rarely respond to email or phone calls, and when they do, they don’t address the issue at hand. They say they’ll look into it but never get back to me. I dread the thought of switching to another company, but I may have to. They keep driving the price up, and they’re not providing adequate support. I suspect we are not alone.

On Thu, Sep 12, 2024 at 9:59 AM ROGERS, KIM <KIM.ROGERS@new-haven.k12.ct.us> wrote:

That's why we move to TLC

Leading by Reading

Kim Rogers

Librarian Lead

New Haven Public Schools

21 Wooster Place

New Haven, CT 06511-6932

475 220-1213 desk

203 710-6877 cell

From: CASL-L <casl-l-bounces@mylist.net> on behalf of Gail Nelson <gwnelson100@gmail.com>
Sent: Wednesday, September 11, 2024 5:30 PM
To: casl-l@mylist.net <casl-l@mylist.net>
Subject: [CASL-L] Destiny Question

CAUTION:

This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Happy new year, everyone!

Our school district switched from Level Data to Class Link as its "bridging software" from PowerSchool to Destiny this year. That is how our student records sync in Destiny. We are absolutely stalled. Our records have not been updated this year. Our students are stuck in last year while new students are not in the system. Our tech people have told us they are not getting any response from Follett despite tech tickets and calls.

Has anyone else experienced this? Does anyone have any thoughts?

Thanks very much for any illumination.

Gail

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