The Connecticut State Library, Division of Library Development is pleased to offer the following live webinars and subscriptions to libraries for free!

October Live Webinars

Wednesday, October 9, from 2-3 : The 'Must Do List' for Leaders [PCI]

Wednesday, October 9, from 3-4: Libraries and nonprofits: Leveraging Data analytics for community impact [WebJunction]

Wednesday, October 16, from 2-3 : Boosting Morale and Engagement with Neuroscience-Backed Techniques [PCI]

PCI 3-Part Customer Service Day, October 23:

Wednesday, October 23, from 12:30-1:30 : Handling New and Awkward Customer Behaviors - Andrew Sanderbeck [PCI]

Wednesday, October 23, from 2-3 : Non Verbal Matters: Using Body Language to Communicate Effectively with Your Customers - Holly Klingler [PCI]

Wednesday, October 23, from 3:30-4:30 : Unlocking Customer Satisfaction: The Role of Goal-Oriented Listeners and Empathetic Communication to Improve Customer Interaction - Jordan Allen [PCI]

Thursday, October 24, from 3-2: Sustaining ecosystems for climate learning and action [WebJunction]

Wednesday, October 30, from 2-3 : Succeeding with Community Partnerships - Nicolle Davies - State Librarian for Colorado [PCI]

New and Renewed Subscriptions and Services October 1, 2024 – September 30, 2025

New Customer Service Online Course from Andrew Sanderbeck!

Customer Service Excellence in Libraries – a 5-module online course – available through our Niche Academy in both the Customer Service and PCI Webinars categories.

This program is designed to help you grow your customer service confidence and skills, lower your stress, help you respond to difficult customer situations with renewed energy and resolve and build more positive and long-lasting relationships with your customers.

New Readers Advisory Training

EBSCO’s Learn with NoveList

Learn with NoveList is a platform for library staff that currently offers 20 courses and 45 hours of learning around the topics of Readers Advisory and inclusive promotions. Many of you attended our Readers Advisory workshop series this year with Becky Spratford, and we are excited to see the learning continue. Limited numbers of seats are available for this first year and we will be reaching out to libraries soon with information on how to access this exciting product.

Northstar Digital Literacy – 3 openings left for public libraries

Current libraries using the subscription are using the service with staff and their patrons to promote digital literacy and assess their digital literacy skills. Equal access to information is a goal for libraries and what a great way to help your communities boost their skills so that they are able to access the information they need. Please contact Gail.Hurley@ct.gov if you are interested in using this service.

PCI Webinars – Andrew Sanderbeck

Access to 50 live webinars a year plus more than 300 on-demand programs through the CT State Library’s Niche Academy platform. PCI gives you opportunities to sharpen your skills and to make yourself even more valuable to your library.

Library 2.0 All Access Pass to Service, Safety and Security Webinars

Access to the recordings of all of Dr. Steve Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars through the CT State Library’s Niche Academy platform.

For 2024/2025 workshops and events, please Visit: https://cslib.libcal.com/

For questions, please contact Gail Hurley at Gail.Hurley@ct.gov or

860-704-2223

CT State Library is an Affirmative Action/Equal Employment Opportunity Employer.