Customer Service Tune-Up: Tips to Help You Care for Yourself as You Care for Others

Tuesday, November 19 from 10:00-12:00 (Zoom)

Registration link: https://cslib.libcal.com/event/12956365

Presenter: Jean Baur

Description: You already know a great deal about customer service. You’ve experienced a wide range of behavior as you do your best to satisfy your patrons. But sometimes it can feel a bit lonely as you struggle to balance your library’s policies with the endless requests that make up your job. In this two-hour Zoom workshop, the goal is for you to make small, sustainable changes that will keep you focused and energized. You’ll share best practices, experiment with a range of strategies for resolving conflict, learn why investing in yourself is critical, and to top it off you’ll have fun as you help each other. At the end of the session, you’ll have a personalized plan to help you maintain the essential balance of providing excellent customer service while caring for yourself.

For other 2024/2025 events, please Visit: https://cslib.libcal.com/

For questions, please contact Gail Hurley at Gail.Hurley@ct.gov or

860-704-2223

CT State Library is an Affirmative Action/Equal Employment Opportunity Employer.