[MCOH-EH] Workplace Violence Response in Hospital Environments
Johnson, Pamela K.
pjohns13 at IUHealth.org
Wed Apr 12 12:26:15 PDT 2017
Hi. Has anyone changed vising hours to maybe help decrease violence within the hospital?
Are you having visitors stop and register or get visitor stickers?
We currently have open visiting hours - any time, all day. We wondered if decreasing the visiting hours would help decrease violence.
Any comments would be appreciated!
Pam Johnson, RN, BSN
Unit Manager, Employee Health Services
IU Health Occupational Services - Ball Memorial Hospital
2401 University Avenue, Muncie, IN 47303
765.747.3114 / fax 765.751.1322
pjohns13 at iuhealth.org<mailto:pjohns13 at iuhealth.org>
From: MCOH-EH [mailto:mcoh-eh-bounces at mylist.net] On Behalf Of Thrasher, Terri
Sent: Wednesday, April 05, 2017 2:18 PM
Subject: Re: [MCOH-EH] Workplace Violence Response in Hospital Environments
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We provide CPI de-escalation training in our general medical areas.
We have panic buttons as well.
And having an immediate security presence is important in some cases.
From: MCOH-EH [mailto:mcoh-eh-bounces at mylist.net] On Behalf Of Galaid Edward I
Sent: Tuesday, March 28, 2017 1:42 PM
To: mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>
Subject: [MCOH-EH] Workplace Violence Response in Hospital Environments
Cross posting with OEM List.
We've had a couple of incidents in the last year involving the relatives of patients who have died unexpectedly in our hospitals...both had STEMIs and died in the cath lab.
In this most recent one, which involved a large man screaming, lying in the hallway in fetal position and then making physical threats to the physician who had to deliver the news. Quite a scene.
Calling the "Code Yellow" and the response was timely, and also included local jurisdiction police.
Once the hospital security and the cops showed up, things de-escalated quickly.
But in the debrief, the wide consensus was that there was no indication in this relative's behavior, prior to getting the news, that he would subsequently respond in such a fashion. The doctor, who had never met the family before the patient was admitted, felt compelled to stay seated and "be there"....one of the nurses reportedly had to get him out of jeopardy and to someplace safer.
I told the group that if I received some WPV training as part of my annual mandatories, I don't remember anything I may have been told.
I'm requesting any advice, or policies you may have found successful in dealing with this kind of situation. Do you think that threat responses in healthcare environments are different than others?
Edward I. Galaid, MD, MPH
ABIM, ABPM (OM, PH&GPM)
Medical Director, Occupational Health Partners
Roper St. Francis Healthcare Charleston, SC
Member, ACOEM Task Group on Medical Guidance for Law Enforcement Officers
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