We have had many discussions about who assists our patients out of cars INTO our outpatient clinics.
Insurance says it is the patient/family responsibility to get into the building, THEN they are our patient.
Insurance says we are putting staff at risk going out to get patients out of cars. AND if staff drop or hurt the patient or themselves, we are liable.
Receptionists/security have been instructed to provide a wheelchair but NOT to go out to help patients, but to get a nurse to triage the patient in the car if necessary.
Nurse can help with transfer or approve Emergency Room care if they are unable to ambulate.
We DO NOT have greeters, valet or security in clinic entrances.
Any advice?
Gwen Long, PA-C
Employee Health & Safety Specialist
IMPORTANT NOTICE: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the named addressee, then you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
If this message contains protected health information (PHI) as defined by the HIPAA Privacy Rule, please temporarily retain the information and report to the GHC Privacy Officer at (608) 662-4899 immediately. If no PHI is present, please notify the sender via separate e-mail and permanently delete the information.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd.