I reached out to my Customer Success Manager at ReadySet after seeing some of the comments on the listserve here. Here is her response:

Hi Amelia,

 

Thank you for looping me in, I appreciate that a lot! I am the first to admit there are areas of improvement for ReadySet (such as the reporting queue, and user experience), and Product is actively working on some improvements that will address common feedback we hear. I hope clients having specific challenges also reach out to their CSM to get help (Customer Success Manager)- or if they do not know who that is, ask helpdesk for their name.

 

As a CSM I am not able to wave a magic wand. I am however able to gather commonly reported client issues and escalate/present to each department’s leadership to request change and improvement. We have this way gotten things placed on the roadmap with Product, had process improvements with the implementation PS team, and this month we had Helpdesk add 2 new staff members and a dedicated tier 2 consultant to improve support.

 

The best ways to drive change with RS is to:

-answer the CSAT survey after a helpdesk ticket for HD leadership to hear about your experience (they will reach out on each negative experience feedback)

-contact your CSM to escalate any HD tickets- negative experience with Cority/ ReadySet

-request a session with your CSM if you have functionality challenges to work through, usage questions and possibly identify knowledge gaps. The CSM cannot fix everything in the tool- but within available functionality - they can explore if customizations or integrations/feed are an option and connect you to the right Cority resources, and talk through workflow bottlenecks.

-Participate in the Discovery Forum focus groups each quarter.

-Submit feedback on the Improve Readyset page (button top right in RS) and submit your Product feedback and ideas there.

 

We are always looking to improve, and absolutely welcome any client to send their feedback on where we need to grow.

 

I understand you are not able to disclose the names of the organizations having issues with ReadySet/Cority, but if you could please share the above tips so these users can get better support. Also, please feel free to add my name and email to the discussion board, for current RS clients to send me an email with their feedback. I can then loop in their CSM and help escalate their issues internally.

 

Again, thank you for alerting me. I understand you make an investment and we hope you are successful using ReadySet.

 

 

From: MCOH-EH <mcoh-eh-bounces+ameliaolson=centura.org@mylist.net> On Behalf Of Bailey, Rachel via MCOH-EH
Sent: Monday, October 3, 2022 7:51 AM
To: MCOH-EH <mcoh-eh@mylist.net>; Cockrum, MD David S <dcockrum@frhs.org>
Cc: Bailey, Rachel <rbailey@lakeregional.com>; McKenna, Patrick <Patrick.McKenna@nationwidechildrens.org>
Subject: Re: [MCOH-EH] OHS EHR programs

 

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We use Ready Set for Employee Health and would love to be part of the sub group.

 



Rachel Bailey
Manager Lebanon & Osage Beach Occ Medicine & Workforce Wellness

Lake Regional Health System
Occ Medicine / Primary Care/ Express Care /Workforce Wellness
441 W. Elm Street | Lebanon, MO 65536
Phone: 573-348-7135
Fax: 417-532-2848
rbailey@lakeregional.com


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From: MCOH-EH <mcoh-eh-bounces@mylist.net> On Behalf Of McKenna, Patrick via MCOH-EH
Sent: Friday, September 30, 2022 3:28 PM
To: Cockrum, MD David S <dcockrum@frhs.org>; MCOH-EH <mcoh-eh@mylist.net>
Cc: McKenna, Patrick <Patrick.McKenna@nationwidechildrens.org>
Subject: [EXTERNAL] Re: [MCOH-EH] OHS EHR programs

 

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I like the sound of that.  


From: Cockrum, MD David S <dcockrum@frhs.org>
Sent: Friday, September 30, 2022 2:34:08 PM
To: MCOH-EH <mcoh-eh@mylist.net>
Cc: McKenna, Patrick <Patrick.McKenna@nationwidechildrens.org>
Subject: RE: [MCOH-EH] OHS EHR programs

 

With Miriam’s comments about setting up a list-serve, I wonder if ACOEM has ever taken on the task of building a standard for Occ Med (all asepcts, including MCOH) software? I was in the early talks with Epic as they began to consider

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With Miriam’s comments about setting up a list-serve, I wonder if ACOEM has ever taken on the task of building a standard for Occ Med (all asepcts, including MCOH) software? I was in the early talks with Epic as they began to consider options. A group of docs was online all shouting out different things. It seems that ACOEM could publish a standard against which any Occ Med software could be judged. Or am I just naïve?

 

David

 

DAVID

COCKRUM

MD

Physician

Faith Regional Physician Services

Occupational Medicine

(402) 844 8300

2024 Pasewalk Avenue, Suite 2

Norfolk

NE

 

68701

Click on the logos to learn more about our services.

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From: MCOH-EH <mcoh-eh-bounces+dcockrum=frhs.org@mylist.net> On Behalf Of Miriam Alexander
Sent: Wednesday, September 28, 2022 7:25 PM
To: MCOH-EH <mcoh-eh@mylist.net>
Cc: McKenna, Patrick <Patrick.McKenna@nationwidechildrens.org>
Subject: Re: [MCOH-EH] OHS EHR programs

 

This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you suspect the content of this email is malicious, please report it using the Phish Alert button .

 

We use ReadySet as well and come hell or high water we're going to make it work.  It sounds as if we have wrung much more functionality out of it than some of you.  I had done extensive research when we were looking and do feel that it meets the needs of a multi-clinic academic health center the best.  For those of you who know me, I push and push until I get what I want.  I've done this somewhat with Cority but would love to get an email list serve together of other occ doc users so that we can all pressure them to do even more.  We all have essentially the same needs from an EMR but without one voice its easier for them not to meet our needs..  We are able to successfully get ReadySet to meet more of our needs than some of you seem to have.  We are able to run our OSHA reports, we do injury care for our employees successfully though its clunky, we are able to do the majority of our surveillance exams and we successfully do our Return to Work encounters both occ and non-occ.

 

Anyone interested in a  sub group of ReadySet users?  I do think that if we join forces we can move the platform more and more to our needs.  We have been able to get them to do some customization and we have successfully gotten our labs both through labcorps and Cerner through our internal labs.  We also are able to get our first report of injury to our TPA etc etc..........  The product certainly is clunky and clearly not designed by real end users of an employee EMR but i do believe we can make them, make it better.  BTW: I have no idea how to set up a list-serve or an email group but Patrick maybe you do?  DIdn't your residency teach you :)

 

On Wed, Sep 28, 2022 at 5:18 PM Denece O Kesler <DKesler@salud.unm.edu> wrote:

We use Cority's ReadySet as well, and I believe we run into issues similar to what Dr. McKenna notes. I was very frustrated that before we purchased it we were told that we could customize all of our forms—such as for different surveillance exams—and then were told that is not possible.


For patient injury or return to work evaluation encounters, we use our Health System's electronic medical record - Cerner - with a firewall.

 

Denece

 


From: MCOH-EH <mcoh-eh-bounces+dkesler=salud.unm.edu@mylist.net> on behalf of McKenna, Patrick via MCOH-EH <mcoh-eh@mylist.net>
Sent: Tuesday, September 27, 2022 7:47 AM
To: mcoh-eh@mylist.net <mcoh-eh@mylist.net>
Cc: McKenna, Patrick <Patrick.McKenna@nationwidechildrens.org>
Subject: [MCOH-EH] OHS EHR programs

 

[[-- External - this message has been sent from outside the University --]]

 

Hi Wendy, 
 
We here at Nationwide Children’s would certainly be interested in seeing the spreadsheet of replies.  
 
We currently use Cority’s ReadySet EHR and it is OK.  It seems to handle most of the routine MC employee health functions just fine and provides a separate system for housing employee health records.  We’ve recently run into challenges with running reports. There can be unpredictable delays, sometimes reports can be run in minutes, sometimes it takes hours.  The same thing has happened with mass email notifications that go out through the system.  Our flu vaccine campaign notifications took several days to go out to all of our members.  Cority’s IS support has not been particularly helpful, basically just tell us that they know that there is a problem and they are working on it, but no guarantees it won’t continue/happen again.  We have also run into problems with doing any kind of customization to the platform.  When we’ve asked to enhance the WC injury documentation, add templated notes, add WC forms, they’ve basically told us they can’t do it.  Currently we are trying to set up a unidirectional lab feed from our drug testing lab to report urine drug screen results.  They told us it would take about 20 hours of IT work to make it happen, they’ve now been working on it for approximately three months and it does not seem to be any closer to completion…
 
Several other systems in the region have transitioned to Enterprise Health, and we are exploring that possibility as well.  Would love to get a timeline on when Epic plans to have an Occ Health module available as that is what the hospital uses for everything else, just need to ensure that it allows for a separate system so that staff are not able to access each other’s employee health records.  
 
Thank you for compiling all of this!
 

Patrick

 

Patrick McKenna, DO MPH FACOEM

Employee Health Medical Director

Nationwide Children’s Hospital

700 Children’s Drive Room  A1034

Columbus, OH 43205-2664

Office: 614-355-4135

 

 

 

 
 
 
 
Hello Folks,
I am making a spreadsheet of the replies and am happy to distribute it to the list if that's of help to you!
Can I broaden the question and ask: Who's using an EHR and do you like or dislike? Please include "home-grown" EHRs and the platform it was built on if you know it.
 
Thanks!
Wendy
Stanford
 
On Fri, Sep 23, 2022 at 11:25 PM Enass Awad <umhaneen@gmail.com<mailto:umhaneen@gmail.com>> wrote:
I am very interested in this discussion as I am new to our clinic and we just got approved to start transitioning to EPIC .
 
Currently the clinic uses Agility for both EHS and WC and it?s not the most efficient system .
I also am wondering if anyone is using both Agility for EHS and Epic for WC , can share their experience.
 
Thanks ,
 
Enass Arahman, MD,MPH,FACOEM
Medical Director , Employee Health Services
UC Davis Health
Sacramento , CA
 
On Thu, Sep 22, 2022 at 20:34 wendy thanassi <wendy.thanassi@gmail.com<mailto:wendy.thanassi@gmail.com>> wrote:
Hello,
 
I'm in a quandary having spent WAYYY too many years of my life suffocated by paper medical records and handicapped by the lack of adequate report methods....
 
Would you please tell me what OHS EHR programs you're using AND IF YOU LIKE OR DON"T LIKE ... AND... IF YOU BUILT SOMETHING IN EPIC, how many years did it take and does it work yet?
 
I am most interested in:
Cority/Axion Ready-Set
Enterprise Health
or homegrown EPIC
 
We just heard that
 
  *   Brown is going to Enterprise
  *   Stanford U uses Enterprise
  *   UCLA is 3 years into a bifurcated (WC / EHS) Epic build, in progress
  *   St. Luke's uses UL's OHM program (not happy)
 
Feel free to reply to me directly if you don't think the answers are useful to others.
 
Thanks!
Wendy Thanassi
Stanford (yep, new job!)
 
 

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