[CASL-L] Infobase/Facts-on-File URL link issues

[HUBLER KATHLEEN]

Sara:



We had that problem last year. Damon's tech people should be able to fix it. It comes back though from time to time.



Kathleen



Kathleen E. Hubler, LMS
________________________________
From: CASL-L [casl-l-bounces+hublerk=stratfordk12.org at mylist.net] on behalf of KALUZYNSKI SARA
Sent: Wednesday, December 07, 2016 2:29 PM
To: CASL-L at mylist.net
Cc: MATTHEW RIVERS; PACELLI JENNIFER; Pelligra, Dean
Subject: [CASL-L] Infobase/Facts-on-File URL link issues


Is anyone having issues with InfoBase/Facts -on-file links? After accessing articles from Issues and Controversies, Health Reference Center, and Career Guidance Center, if students try to use the URL (from browser or "record URL", or even the page email tools) during another session, the website is being redirected to Trumbull High's InfoBase On Demand Video homepage.  We use Noodletools for students to store URLs but the issue comes even when bypassing Noodletools.  It is happening in all browsers unless I have a tab open from direct link to the databases. Students and teachers are frustrated.



Our IT person has looked at the problem and said that it is with their website.  We have also exchanged IP address info, and it is correct.  I'm a one-woman show here with no degree in IT, and in over my head.  The problem is exacerbated by the Infobase IT person, who is pretty much the most condescending person I have ever met, insisting that it is my fault (as if I have access to Trumbull High's IP info!).  In my latest communication, they said they have no problems with any other schools.



So, I'm wondering if anyone who subscribes to their databases has problems or not. Here is a sample link from an Issues and Controversies article: http://icof.infobaselearning.com/recordurl.aspx?wid=15200&ID=2700.  Are you getting an article about popular vote/polls or Trumbull High's page? Is it just me? Any ideas?  Should we all start watching their videos and pumping up Trumbull's usage stats?  LOL (Hi Dean!).



Thank you for helping if you are able!

Sara



Ms. Sara Hsiang Kaluzynski

Library Media Specialist

Stratford High School Library Learning Commons

e-mail: kaluzynskis at stratfordk12.org
<mailto:kaluzynskis at stratfordk12.org>

website: https://sites.google.com/site/stratfordhighvlc/

School Twitter: @SHSLibraryLC
45 North Parade         Stratford, CT  06615
Phone (203) 385-4245
"Google can bring you back 100,000 answers, a librarian can bring you back the right one."       --Neil Gaiman


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