[CASL-L] Infobase/Facts-on-File URL link issues

[Loretta Sullivan]

Hi Kathleen,

When I click on that link it takes me directly to our high school's
infobase databases (the three that we purchased).  I am not sure why....We
did have trouble with their IT department when trying to link to the
databases directly from our website.  We got the run around for awhile, but
our IT guy was able to figure it out with someone from their IT
department...eventually.

Respectfully,

Loretta Sullivan
Library Media Specialist
Manchester High School



"I have always imagined that paradise will be a kind of library."
                                                       - Jorge Luis Borges

On Wed, Dec 7, 2016 at 2:34 PM, HUBLER KATHLEEN <HUBLERK at stratfordk12.org>
wrote:

> Sara:
>
>
>
> We had that problem last year. Damon's tech people should be able to fix
> it. It comes back though from time to time.
>
>
>
> Kathleen
>
>
> Kathleen E. Hubler, LMS
> ------------------------------
> *From:* CASL-L [casl-l-bounces+hublerk=stratfordk12.org at mylist.net] on
> behalf of KALUZYNSKI SARA
> *Sent:* Wednesday, December 07, 2016 2:29 PM
> *To:* CASL-L at mylist.net
> *Cc:* MATTHEW RIVERS; PACELLI JENNIFER; Pelligra, Dean
> *Subject:* [CASL-L] Infobase/Facts-on-File URL link issues
>
> Is anyone having issues with InfoBase/Facts -on-file links? After
> accessing articles from Issues and Controversies, Health Reference Center,
> and Career Guidance Center, if students try to use the URL (from browser or
> "record URL", or even the page email tools) during another session, the
> website is being redirected to Trumbull High's InfoBase On Demand Video
> homepage.  We use Noodletools for students to store URLs but the issue
> comes even when bypassing Noodletools.  It is happening in all browsers
> unless I have a tab open from direct link to the databases. Students and
> teachers are frustrated.
>
>
>
> Our IT person has looked at the problem and said that it is with their
> website.  We have also exchanged IP address info, and it is correct.  I'm a
> one-woman show here with no degree in IT, and in over my head.  The problem
> is exacerbated by the Infobase IT person, who is pretty much the most
> condescending person I have ever met, insisting that it is my fault (as if
> I have access to Trumbull High's IP info!).  In my latest communication,
> they said they have no problems with any other schools.
>
>
>
> So, I'm wondering if anyone who subscribes to their databases has problems
> or not. Here is a sample link from an *Issues and Controversies* article:
> http://icof.infobaselearning.com/recordurl.aspx?wid=15200&ID=2700.  Are
> you getting an article about popular vote/polls or Trumbull High's page? Is
> it just me? Any ideas?  Should we all start watching their videos and
> pumping up Trumbull's usage stats?  LOL (Hi Dean!).
>
>
>
> Thank you for helping if you are able!
>
> Sara
>
>
>
> *Ms. Sara Hsiang Kaluzynski*
>
> *Library Media Specialist*
>
> *Stratford High School Library Learning Commons*
>
> *e-mail: *kaluzynskis at stratfordk12.org
>
> website: https://sites.google.com/site/stratfordhighvlc/
>
> School Twitter: @SHSLibraryLC
>
> 45 North Parade         Stratford, CT  06615
>
> Phone (203) 385-4245
>
> "Google can bring you back 100,000 answers, a librarian can bring you back
> the right one."       --Neil Gaiman
>
>
>
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