[CASL-L] Seats available next week! Living Through a Pandemic: How to Stop Burnout and Improve Customer Service

[Hurley, Gail]

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Popular workshop presenter Jean Baur is repeating her workshop "Living Through a Pandemic: How to Stop Burnout and Improve Customer Service" following the at-capacity workshops held in May.  For those who were not able to register or attend, the following dates have been set up for the workshop.  Note:  This is one workshop that is split up into 2 days, so please register for each session separately.



Part 1: Tuesday, July 21, from 11-12:15         Click here<https://cslib.libcal.com/event/6766375> to register.

Part 2: Wednesday, July 22, from 11-12:15   Click here?<https://cslib.libcal.com/event/6766376> to register



Description:


The world has changed. You're no longer in the library and you certainly don't see patrons or customers. You're working at home where children, a spouse or partner, dogs, the laundry and endless other distractions intrude at any moment, making it difficult to meet deadlines or even feel a sense of accomplishment. You wear a mask when you leave your home. You avoid other people and are afraid to go to the supermarket. When you do get groceries, you wipe them all down with Clorox and wash your produce in soapy water. This is life in a pandemic, and from what the experts say, it isn't going away anytime soon.



This two-part, Zoom Workshop will help you address these challenges and give you guidelines to manage burnout as well as 8 customer service tools. To address burnout, you'll know how to:

  *   Reduce or eliminate burnout
  *   Connect with others
  *   Share best practices
  *   Establish a routine, including breaks & rewards
  *   Be a beginner


And on Day 2, as we look at how to provide excellent customer service in these difficult times, we'll explore:

  *   Patience
  *   Empathy
  *   Negotiation
  *   Listening/Communications
  *   Self-Control
  *   Depersonalization
  *   Humor
  *   Knowing your job


Interactive and fun, this workshop is an investment in you. You'll learn that stopping burnout and improving customer service are intricately connected, and that these practical skills can be used in your everyday work.


?For questions, please contact Gail Hurley at Gail.Hurley at ct.gov


CT State Library is an Affirmative Action/Equal Employment Opportunity Employer.



© 2014 CT State Library. All rights reserved.

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