[CASL-L] Epic's Time Change

[Gail Nelson]

Hi Janice,

Thank you so much for bringing this issue forward to Epic.  I have heard
from other school librarian's who have been negatively impacted by their
time change.  I am hopeful they will revert to their former times.  Epic is
a truly amazing resource.  I have often thought about sending a shout-out
of appreciation for assembling this wonderful and ever growing collection
of books.  It is unfortunate that the first feedback I am bringing to their
attention is a complaint.  It is really just a measure of how much I value
this resource. Thank you for being part of the Epic team!!

Gail

On Tue, Nov 9, 2021 at 6:26 PM Pellegrino, Janice <pellegrino at stratk12.org>
wrote:

> Hi Gail -
>
> I work as a contractor for Epic and I passed along your concern to my
> supervisor who routed it to their customer service team. Hopefully we'll
> hear something back soon.
>
> Thanks!
>
> Janice
>
> On Tue, Nov 9, 2021 at 9:06 AM Gail Nelson <gwnelson100 at gmail.com> wrote:
>
>> Hi everyone,
>>
>> I have found Epic to be an AMAZING source for research for all my K-4
>> students.  I often put together collections of books for a grade level to
>> use to research a topic.  Unfortunately, I have Computer Literacy classes
>> scheduled in the last time period of every day.  Unfortunately, Epic has
>> changed their hours and if students are not logged in before 3pm or if they
>> accidentally log out instead of closing a book, they are "locked out."  A
>> notice appears advising students they need to ask a parent to subscribe.
>>
>> This has been a very sad inconvenience this year.  I fully support Epic's
>> need for support from families and I often advocate for this with students'
>> families.  This is a free resource and I'm very grateful for it.  I have
>> been considering asking Epic if they might reconsider this time change,
>> which feels a bit presumptuous because it's free!
>>
>> I'm curious if anyone else has run into this or has any information about
>> why they made this change.
>> Thanks!
>>
>> Gail Nelson
>> _______________________________________________
>> CASL-L mailing list
>> CASL-L at mylist.net
>> https://mylist.net/listinfo/casl-l
>>
>
>
> --
> *Ms. Janice Pellegrino, M.P., M.L.S.*
> *Teacher Librarian*
> *Frank Scott Bunnell High School*
> *Stratford, CT 06614*
> *203-385-4250 x3491*
>
>
>
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