[CASL-L] Destiny Question

[Cyndi Hansard]

Hi Gail,
I’ve got a billing issue with Follett that I’ve been trying to resolve
since last spring. They rarely respond to email or phone calls, and when
they do, they don’t address the issue at hand. They say they’ll look into
it but never get back to me. I dread the thought of switching to another
company, but I may have to. They keep driving the price up, and they’re not
providing adequate support. I suspect we are not alone.

Cyndi Hansard
Region 11
Chaplin, CT


On Thu, Sep 12, 2024 at 9:59 AM ROGERS, KIM <KIM.ROGERS at new-haven.k12.ct.us>
wrote:

> That's why we move to TLC
>
> Leading by Reading
>
> Kim Rogers
>
>
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>Librarian
> Lead
>
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>
>
>
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>
>
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>
>
> New Haven Public Schools
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>
>
> 21 Wooster Place
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>
>
> New Haven, CT 06511-6932
> <https://www.google.com/maps/search/New+Haven+Public+Schools+%0D%0A+%0D%0A+21+Wooster+Place+%0D%0A+%0D%0A+New+Haven,+CT+06511-6932?entry=gmail&source=g>
>
>
> 475 220-1213 desk
>
> 203 710-6877 cell
>
>
> ------------------------------
> *From:* CASL-L <casl-l-bounces at mylist.net> on behalf of Gail Nelson <
> gwnelson100 at gmail.com>
> *Sent:* Wednesday, September 11, 2024 5:30 PM
> *To:* casl-l at mylist.net <casl-l at mylist.net>
> *Subject:* [CASL-L] Destiny Question
>
>
> CAUTION:
>
> This email originated from outside of the organization. Do not click links
> or open attachments unless you recognize the sender and know the content is
> safe.
> Happy new year, everyone!
>
> Our school district switched from Level Data to Class Link as its
> "bridging software" from PowerSchool to Destiny this year.  That is how our
> student records sync in Destiny.  We are absolutely stalled.  Our records
> have not been updated this year. Our students are stuck in last year while
> new students are not in the system.  Our tech people have told us they are
> not getting any response from Follett despite tech tickets and calls.
>
> Has anyone else experienced this?  Does anyone have any thoughts?
>
> Thanks very much for any illumination.
>
> Gail
> _______________________________________________
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