[MCOH-EH] [EXTERNAL] FMLA telehealth visits

[Auerbach, Karl]

We are using Zoom for our telehealth contacts.   It works fine but if we have a patient who is not computer savy, we try to walk them through it by phone but then switch to a telephone contact if we are still not able to connect.

Karl Auerbach MD
Albany, NY

-----Original Message-----
From: MCOH-EH <mcoh-eh-bounces+kauerbach=emblemhealth.com at mylist.net> On Behalf Of Abhijay Karandikar via MCOH-EH
Sent: Tuesday, May 12, 2020 10:30 AM
To: mcoh-eh at mylist.net
Cc: Abhijay Karandikar <dr_abhik at yahoo.com>
Subject: [EXTERNAL] [MCOH-EH] FMLA telehealth visits

We are researching options for telehealth visits for FMLA/return to work visits with our FMLA nurses. Our hospital uses EPIC but we in employee health use Agility. I am curious to know how you are handling these visits. Are you doing telephonic visits only? If video visits, what options are you using? I am aware of telehealth capability in Agility but there is a concern voiced that employees may not have Outlook access (to access other videoconferencing options) while on leave and a few may not be savvy or have access to sophisticated virtual tools.

If this works well, we intend to continue this capability post-COVID.

On a similar note, are you performing other occ med visits via telehealth (work comp, physicals, etc.), either fully or partially?

Thanks!
Abhijay


Abhijay P. Karandikar, MD, MPH, FACOEM
Reading, PA

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