[MCOH-EH] OHS EHR programs

[Olson, Amelia]

I reached out to my Customer Success Manager at ReadySet after seeing some of the comments on the listserve here. Here is her response:
Hi Amelia,

Thank you for looping me in, I appreciate that a lot! I am the first to admit there are areas of improvement for ReadySet (such as the reporting queue, and user experience), and Product is actively working on some improvements that will address common feedback we hear. I hope clients having specific challenges also reach out to their CSM to get help (Customer Success Manager)- or if they do not know who that is, ask helpdesk for their name.

As a CSM I am not able to wave a magic wand. I am however able to gather commonly reported client issues and escalate/present to each department’s leadership to request change and improvement. We have this way gotten things placed on the roadmap with Product, had process improvements with the implementation PS team, and this month we had Helpdesk add 2 new staff members and a dedicated tier 2 consultant to improve support.

The best ways to drive change with RS is to:
-answer the CSAT survey after a helpdesk ticket for HD leadership to hear about your experience (they will reach out on each negative experience feedback)
-contact your CSM to escalate any HD tickets- negative experience with Cority/ ReadySet
-request a session with your CSM if you have functionality challenges to work through, usage questions and possibly identify knowledge gaps. The CSM cannot fix everything in the tool- but within available functionality - they can explore if customizations or integrations/feed are an option and connect you to the right Cority resources, and talk through workflow bottlenecks.
-Participate in the Discovery Forum focus groups each quarter.
-Submit feedback on the Improve Readyset page (button top right in RS) and submit your Product feedback and ideas there.

We are always looking to improve, and absolutely welcome any client to send their feedback on where we need to grow.

I understand you are not able to disclose the names of the organizations having issues with ReadySet/Cority, but if you could please share the above tips so these users can get better support. Also, please feel free to add my name and email to the discussion board, for current RS clients to send me an email with their feedback. I can then loop in their CSM and help escalate their issues internally.

Again, thank you for alerting me. I understand you make an investment and we hope you are successful using ReadySet.


From: MCOH-EH <mcoh-eh-bounces+ameliaolson=centura.org at mylist.net> On Behalf Of Bailey, Rachel via MCOH-EH
Sent: Monday, October 3, 2022 7:51 AM
To: MCOH-EH <mcoh-eh at mylist.net>; Cockrum, MD David S <dcockrum at frhs.org>
Cc: Bailey, Rachel <rbailey at lakeregional.com>; McKenna, Patrick <Patrick.McKenna at nationwidechildrens.org>
Subject: Re: [MCOH-EH] OHS EHR programs

* External email – Please ensure the safety of links and attachments before opening *
________________________________
We use Ready Set for Employee Health and would love to be part of the sub group.



Rachel Bailey
Manager Lebanon & Osage Beach Occ Medicine & Workforce Wellness

Lake Regional Health System
Occ Medicine / Primary Care/ Express Care /Workforce Wellness
441 W. Elm Street | Lebanon, MO 65536
Phone: 573-348-7135
Fax: 417-532-2848
rbailey at lakeregional.com<mailto:rbailey at lakeregional.com>


[LRHS Forbes Email Signature_Final]

From: MCOH-EH <mcoh-eh-bounces at mylist.net<mailto:mcoh-eh-bounces at mylist.net>> On Behalf Of McKenna, Patrick via MCOH-EH
Sent: Friday, September 30, 2022 3:28 PM
To: Cockrum, MD David S <dcockrum at frhs.org<mailto:dcockrum at frhs.org>>; MCOH-EH <mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>>
Cc: McKenna, Patrick <Patrick.McKenna at nationwidechildrens.org<mailto:Patrick.McKenna at nationwidechildrens.org>>
Subject: [EXTERNAL] Re: [MCOH-EH] OHS EHR programs

 CAUTION! This is an EXTERNAL email that originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I like the sound of that.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Cockrum, MD David S <dcockrum at frhs.org<mailto:dcockrum at frhs.org>>
Sent: Friday, September 30, 2022 2:34:08 PM
To: MCOH-EH <mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>>
Cc: McKenna, Patrick <Patrick.McKenna at nationwidechildrens.org<mailto:Patrick.McKenna at nationwidechildrens.org>>
Subject: RE: [MCOH-EH] OHS EHR programs

With Miriam’s comments about setting up a list-serve, I wonder if ACOEM has ever taken on the task of building a standard for Occ Med (all asepcts, including MCOH) software? I was in the early talks with Epic as they began to consider
ZjQcmQRYFpfptBannerStart
This Message Is From an Untrusted Sender
You have not previously corresponded with this sender.
Search “email warning banner” on ANCHOR for more information
Report Suspicious <https://us-phishalarm-ewt.proofpoint.com/EWT/v1/NiUAmZJ8c1GNWg!ZHBti6aM4z4oUnoWpO5O7qxb5BWl77Lc0z7Ausroev7tJNIC4eeGfmdCKqmre8z1d3eWclGTwZnuiVXLlQg3Nsu_1gB3UUS2Urz_sD8NkTa9zGdPf-e86GaMLJT0NoZxSac9b7UdpgzZMwyHtzkx97MIluY$>


ZjQcmQRYFpfptBannerEnd

With Miriam’s comments about setting up a list-serve, I wonder if ACOEM has ever taken on the task of building a standard for Occ Med (all asepcts, including MCOH) software? I was in the early talks with Epic as they began to consider options. A group of docs was online all shouting out different things. It seems that ACOEM could publish a standard against which any Occ Med software could be judged. Or am I just naïve?



David


DAVID​
COCKRUM
,
MD
Physician
Faith Regional Physician Services
Occupational Medicine
[cid:image002.png at 01D8D712.BB881330]
(402) 844 8300<tel:(402)%20844%208300>
[cid:image003.png at 01D8D712.BB881330]
2024 Pasewalk Avenue, Suite 2
,
Norfolk
,
NE

68701
[cid:image004.png at 01D8D712.BB881330]<https://urldefense.com/v3/__http:/www.frhs.org/__;!!NiUAmZJ8c1GNWg!Ul73XW9mBU1nZ_Q4fnhwm0cFAAmF9sEHEylv96qNQgOr8yEh2gLFKvNlclt6BC7LPsXALovyvvEJT3chQ0XokdT2x-vPNPU$>
[cid:image005.png at 01D8D712.BB881330]<https://urldefense.com/v3/__http:/www.frpsclinics.org/__;!!NiUAmZJ8c1GNWg!Ul73XW9mBU1nZ_Q4fnhwm0cFAAmF9sEHEylv96qNQgOr8yEh2gLFKvNlclt6BC7LPsXALovyvvEJT3chQ0XokdT2Jmbf2eM$>
[cid:image006.png at 01D8D712.BB881330]<https://urldefense.com/v3/__http:/frhs.org/about-us/locations-and-directions/affiliate-partners/st.-josephs-rehabilitation-care-center__;!!NiUAmZJ8c1GNWg!Ul73XW9mBU1nZ_Q4fnhwm0cFAAmF9sEHEylv96qNQgOr8yEh2gLFKvNlclt6BC7LPsXALovyvvEJT3chQ0XokdT2gaFXq4E$>
Click on the logos to learn more about our services.
This message and any attachments are confidential, may contain privileged or legally protected communications or information, and are intended solely for the recipient named above. If you are not the intended recipient, you are notified that any review, distribution, dissemination or copying of this message or any attachment is prohibited. If you have received this message in error, you should immediately notify the sender by a return e-mail and delete the message from your computer system.

From: MCOH-EH <mcoh-eh-bounces+dcockrum=frhs.org at mylist.net<mailto:mcoh-eh-bounces+dcockrum=frhs.org at mylist.net>> On Behalf Of Miriam Alexander
Sent: Wednesday, September 28, 2022 7:25 PM
To: MCOH-EH <mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>>
Cc: McKenna, Patrick <Patrick.McKenna at nationwidechildrens.org<mailto:Patrick.McKenna at nationwidechildrens.org>>
Subject: Re: [MCOH-EH] OHS EHR programs



This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you suspect the content of this email is malicious, please report it using the Phish Alert button .



We use ReadySet as well and come hell or high water we're going to make it work.  It sounds as if we have wrung much more functionality out of it than some of you.  I had done extensive research when we were looking and do feel that it meets the needs of a multi-clinic academic health center the best.  For those of you who know me, I push and push until I get what I want.  I've done this somewhat with Cority but would love to get an email list serve together of other occ doc users so that we can all pressure them to do even more.  We all have essentially the same needs from an EMR but without one voice its easier for them not to meet our needs..  We are able to successfully get ReadySet to meet more of our needs than some of you seem to have.  We are able to run our OSHA reports, we do injury care for our employees successfully though its clunky, we are able to do the majority of our surveillance exams and we successfully do our Return to Work encounters both occ and non-occ.



Anyone interested in a  sub group of ReadySet users?  I do think that if we join forces we can move the platform more and more to our needs.  We have been able to get them to do some customization and we have successfully gotten our labs both through labcorps and Cerner through our internal labs.  We also are able to get our first report of injury to our TPA etc etc..........  The product certainly is clunky and clearly not designed by real end users of an employee EMR but i do believe we can make them, make it better.  BTW: I have no idea how to set up a list-serve or an email group but Patrick maybe you do?  DIdn't your residency teach you :)



On Wed, Sep 28, 2022 at 5:18 PM Denece O Kesler <DKesler at salud.unm.edu<mailto:DKesler at salud.unm.edu>> wrote:

We use Cority's ReadySet as well, and I believe we run into issues similar to what Dr. McKenna notes. I was very frustrated that before we purchased it we were told that we could customize all of our forms—such as for different surveillance exams—and then were told that is not possible.

For patient injury or return to work evaluation encounters, we use our Health System's electronic medical record - Cerner - with a firewall.



Denece



________________________________

From: MCOH-EH <mcoh-eh-bounces+dkesler=salud.unm.edu at mylist.net<mailto:salud.unm.edu at mylist.net>> on behalf of McKenna, Patrick via MCOH-EH <mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>>
Sent: Tuesday, September 27, 2022 7:47 AM
To: mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net> <mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>>
Cc: McKenna, Patrick <Patrick.McKenna at nationwidechildrens.org<mailto:Patrick.McKenna at nationwidechildrens.org>>
Subject: [MCOH-EH] OHS EHR programs



[[-- External - this message has been sent from outside the University --]]



Hi Wendy,



We here at Nationwide Children’s would certainly be interested in seeing the spreadsheet of replies.



We currently use Cority’s ReadySet EHR and it is OK.  It seems to handle most of the routine MC employee health functions just fine and provides a separate system for housing employee health records.  We’ve recently run into challenges with running reports. There can be unpredictable delays, sometimes reports can be run in minutes, sometimes it takes hours.  The same thing has happened with mass email notifications that go out through the system.  Our flu vaccine campaign notifications took several days to go out to all of our members.  Cority’s IS support has not been particularly helpful, basically just tell us that they know that there is a problem and they are working on it, but no guarantees it won’t continue/happen again.  We have also run into problems with doing any kind of customization to the platform.  When we’ve asked to enhance the WC injury documentation, add templated notes, add WC forms, they’ve basically told us they can’t do it.  Currently we are trying to set up a unidirectional lab feed from our drug testing lab to report urine drug screen results.  They told us it would take about 20 hours of IT work to make it happen, they’ve now been working on it for approximately three months and it does not seem to be any closer to completion…



Several other systems in the region have transitioned to Enterprise Health, and we are exploring that possibility as well.  Would love to get a timeline on when Epic plans to have an Occ Health module available as that is what the hospital uses for everything else, just need to ensure that it allows for a separate system so that staff are not able to access each other’s employee health records.



Thank you for compiling all of this!



Patrick



Patrick McKenna, DO MPH FACOEM

Employee Health Medical Director

Nationwide Children’s Hospital

700 Children’s Drive Room  A1034

Columbus, OH 43205-2664

Office: 614-355-4135





[cid:image007.jpg at 01D8D712.BB881330]











Hello Folks,

I am making a spreadsheet of the replies and am happy to distribute it to the list if that's of help to you!

Can I broaden the question and ask: Who's using an EHR and do you like or dislike? Please include "home-grown" EHRs and the platform it was built on if you know it.



Thanks!

Wendy

Stanford



On Fri, Sep 23, 2022 at 11:25 PM Enass Awad <umhaneen at gmail.com<mailto:umhaneen at gmail.com<mailto:umhaneen at gmail.com%3cmailto:umhaneen at gmail.com>>> wrote:

I am very interested in this discussion as I am new to our clinic and we just got approved to start transitioning to EPIC .



Currently the clinic uses Agility for both EHS and WC and it?s not the most efficient system .

I also am wondering if anyone is using both Agility for EHS and Epic for WC , can share their experience.



Thanks ,



Enass Arahman, MD,MPH,FACOEM

Medical Director , Employee Health Services

UC Davis Health

Sacramento , CA



On Thu, Sep 22, 2022 at 20:34 wendy thanassi <wendy.thanassi at gmail.com<mailto:wendy.thanassi at gmail.com<mailto:wendy.thanassi at gmail.com%3cmailto:wendy.thanassi at gmail.com>>> wrote:

Hello,



I'm in a quandary having spent WAYYY too many years of my life suffocated by paper medical records and handicapped by the lack of adequate report methods....



Would you please tell me what OHS EHR programs you're using AND IF YOU LIKE OR DON"T LIKE ... AND... IF YOU BUILT SOMETHING IN EPIC, how many years did it take and does it work yet?



I am most interested in:

Cority/Axion Ready-Set

Enterprise Health

or homegrown EPIC



We just heard that



  *   Brown is going to Enterprise

  *   Stanford U uses Enterprise

  *   UCLA is 3 years into a bifurcated (WC / EHS) Epic build, in progress

  *   St. Luke's uses UL's OHM program (not happy)



Feel free to reply to me directly if you don't think the answers are useful to others.



Thanks!

Wendy Thanassi

Stanford (yep, new job!)





---------------------------------------
The MCOH-EH List has always been moderated by members of the ACOEM Medical Center Occupational Health Section. It is currently moderated by Joe Fanucchi MD FACOEM.
List membership is free, but only subscribers may post to the list.
To post send messages to: mcoh-eh at mylist.net<mailto:mcoh-eh at mylist.net>
To become a subscriber, or to change your subscription options (turn off email while you're on vacation, etc):   http://www.mcoh-eh.net<https://urldefense.com/v3/__https:/nam12.safelinks.protection.outlook.com/?url=http*3A*2F*2Fwww.mcoh-eh.net*2F&data=05*7C01*7Cdcockrum*40frhs.org*7C7d225d0ef2404318720f08daa302598d*7Ca5250d802de049728b97184a3c848efa*7C0*7C0*7C638001527790335236*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C&sdata=X3XcDMFjgryhi8g1NbI4HlBZdEeQyfgGINTMShmPJLo*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSU!!NiUAmZJ8c1GNWg!Ul73XW9mBU1nZ_Q4fnhwm0cFAAmF9sEHEylv96qNQgOr8yEh2gLFKvNlclt6BC7LPsXALovyvvEJT3chQ0XokdT2j7RjqO8$>
MediTrax / Occupational Health Systems, Inc. provides financial support to ensure the list remains a free resource for the occupational health community.
---------------------------------------
List archives (public): http://mylist.net/archives/mcoh-eh/<https://urldefense.com/v3/__https:/nam12.safelinks.protection.outlook.com/?url=http*3A*2F*2Fmylist.net*2Farchives*2Fmcoh-eh*2F&data=05*7C01*7Cdcockrum*40frhs.org*7C7d225d0ef2404318720f08daa302598d*7Ca5250d802de049728b97184a3c848efa*7C0*7C0*7C638001527790491462*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C&sdata=twXZhze7ODBOpNQRRpdbVc*2BmqPcAbkrleaR5KLXlqlg*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!NiUAmZJ8c1GNWg!Ul73XW9mBU1nZ_Q4fnhwm0cFAAmF9sEHEylv96qNQgOr8yEh2gLFKvNlclt6BC7LPsXALovyvvEJT3chQ0XokdT2fDANKM8$>
---------------------------------------
Send administrative requests to: drjoe at meditrax.com<mailto:drjoe at meditrax.com>
---------------------------------------
When replying to a message, PLEASE delete all footers, and all messages to which you're NOT replying.




--

Miriam Alexander

(410) 206-0579
NOTICE:
This email may contain confidential or proprietary information that may be legally privileged. It is intended only for the named recipient(s). Any views expressed in this message are those of the individual sender, except where the sender specifies, and with authority states, them to be the views of Lake Regional Health System. If an addressing or transmission error has misdirected the email, please notify the author by replying to this message. If you are not the named recipient, you are not authorized to use, disclose, distribute, copy, print, or rely on this email, and should immediately delete it from your computer system. Please consider the Environment before printing this e-mail.

**************************************************************************************************

This communication is for the use of the intended recipient only.  It may contain information that
is privileged and confidential. If you are not the intended recipient of this communication, any
disclosure, copying, further distribution or use thereof is prohibited. If you have received this
communication in error, please advise me by return e-mail or by telephone and delete/destroy it.

**************************************************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 7189 bytes
Desc: image001.jpg
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0002.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 443 bytes
Desc: image002.png
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 531 bytes
Desc: image003.png
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 4212 bytes
Desc: image004.png
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0007.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 6578 bytes
Desc: image005.png
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0008.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 9750 bytes
Desc: image006.png
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0009.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.jpg
Type: image/jpeg
Size: 10634 bytes
Desc: image007.jpg
URL: <https://mylist.net/archives/mcoh-eh/attachments/20221003/f8511ada/attachment-0003.jpg>